Frequently Asked Questions

Have a question? We've got you covered. If you don't see the answer you're looking for, feel free to contact us.

What is One Putt Birds?

One Putt Birds is a golf lifestyle brand inspired by grit, perseverance, and the love of the game. Our mission is to support adaptive golf while creating premium apparel that helps golfers of all abilities enjoy the game both on and off the course.

How does One Putt Birds support adaptive golf?

Supporting adaptive golf is at the heart of One Putt Birds. We're proud to partner with organizations that expand opportunities for golfers of all abilities, and we're committed to helping make the game more accessible through community, perseverance, and purpose.

How do I know what size to order?

Each product includes its own size guide to help you choose the best fit. Because sizing can vary between manufacturers, we recommend reviewing the size guide before placing your order.

Where do you ship?

We currently ship throughout the United States using USPS. Once your order ships, you'll receive a tracking email so you can follow your package every step of the way.

How much does shipping cost?

Shipping charges are calculated at checkout based on your order and destination. We do not currently offer free shipping.

Do you offer Local Pickup?

Yes! We offer Local Pickup for customers in the Hagerstown area. If Local Pickup is available for your order, select it at checkout and we'll contact you to arrange a convenient pickup time and location based on availability.

Because we don't have a retail storefront with regular business hours, pickup is intended as a convenience for our local customers and isn't available for customers outside the Hagerstown area.

How long will it take for my order to ship?

Orders are generally processed within 2–3 business days, excluding weekends and holidays. Delivery time will vary depending on your location and the USPS shipping service selected for your order.

Can I change or cancel my order?

If you need to make a change, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel the order.

What is your return and exchange policy?

We want every purchase to be the right fit. If you have an issue with your order, we're here to help. Exchanges are available for eligible items, and returns are accepted in accordance with our Return & Exchange Policy.

How do I contact One Putt Birds?

The best way to reach us is through our Contact Us page, by email at eric@oneputtbirds.com, or by phone (888)-499-5198. We'll get back to you as quickly as possible during normal business days.