Returns & Exchanges

One Putt Birds wants every customer to be satisfied with their purchase. Because we are a small business with limited inventory, return and exchange requests are handled individually.

This policy applies to purchases made directly from One Putt Birds through our online store or at a One Putt Birds-operated pop-up event. Merchandise purchased from an authorized retail partner or other third-party location is subject to that retailer’s return and exchange policy and must be returned to the original place of purchase.

Return or exchange requests must be submitted within 14 days of delivery or purchase. To be eligible, merchandise must be unworn, unwashed, unused, free of odors, stains, pet hair, makeup, deodorant marks and other signs of use and in its original packaging and condition. OPB reserves the right to refuse any return that does not meet these requirement. Proof of purchase may be required

Approved returns may be resolved through an exchange, store credit, or refund to the original payment method, depending on the circumstances and product availability.

Customers are responsible for return shipping costs and, when applicable, the shipping cost for an exchanged item. Original shipping charges are nonrefundable unless the return results from an error by One Putt Birds.

If an item arrives or is purchased damaged, defective, or different from what was ordered, please contact us within seven days of delivery or purchase. Include your order number or proof of purchase, along with photographs of the item when applicable. When the issue is our responsibility, One Putt Birds will cover reasonable return-shipping costs and provide an appropriate replacement or refund.

Exchanges are subject to product availability. Clearance, final-sale, customized, and personalized merchandise cannot be returned or exchanged unless the item is damaged, defective, or incorrect.

Please do not return merchandise without first contacting us through our Contact Us page. We will provide return instructions after reviewing your request. Unauthorized returns may not be accepted.

Refunds will be issued after the returned merchandise has been received and inspected. Please allow 5–7 business days for an approved refund to be processed. Additional processing time may be required by your bank or credit-card provider.